Frequently Asked Questions

How long have you been in business?

I started walking dogs professionally in 2009.  PJ's Pups began business in 2012, not long after PJ moved from the Washington, DC area to Portland.

 

Do you have insurance?

Yes, PJ's Pups and all employees are insured through Pet Sitter Associates, LLC.  We are happy to provide copies of our insurance policy at your request.

 

Do you have references that I may contact?

Absolutely! We encourage you to ask for reference contact information which we are more than happy to provide.

 

Will I have the same sitter/walker each visit?

In most cases, you should have the same person visiting your pet each time.  The only time you may have a different person is if the regular walker/sitter is sick or on vacation.

 

What time will you visit?

We ask for a two hour window for all visits.  This allows us to coordinate your walks with other walks on your caregiver's schedule.  We can come at a more exact time if the pet requires (e.g. puppies and senior dogs), so please let us know during the initial consultation.

 

What are your hours of operation?

We offer visits between the hours of 8:00 am and 6:00 pm.  There is a $3 surcharge for visits scheduled after 6:00 pm.

 

What days do you offer service?

We offer dog walks Monday-Friday, and pet sits 7 days a week.  We are closed on the following holidays in 2013:

New Year's Day - January 1

Memorial Day Weekend - May 25 - May 27

Independence Day - July 4

Labor Day Weekend - August 31 - September 2

Columbus Day - October 14

Thanksgiving Day - November 28

Christmas Day - December 25

 

What will you need from me before service can begin?

During the initial consultation, we'll just need two sets of keys and we're ready to go!  If you'd like us to make visits to a local dog park, we will require a few more documents (proof that your dog is at least four months of age, current rabies vaccination, and current dog license).

 

Is it necessary to have an initial consultation before service begins?

Yes.  This is the only way we can be guaranteed that our services and your pet(s) will be a good match.  It allow us to understand your pets' needs, learn where the essentials are (e.g. leash, water dish, food, treats) and gives us a chance to see how your pets interact with our chosen caregiver.

 

Will I need to sign a contract?

Yes.  This ensures that you've read, understood, and agreed to all of the policies of our company.

 

How far in advance do I need to book service?

We ask that you schedule service a minimum of 24 hours in advance.  There is a $3 surcharge for visits scheduled with less than 24 hours notice.

 

What forms of payment do you accept?

We prefer payment by cash or check.  Alternatively, you can use the payment method of your choice through PayPal.

 

What is your cancellation policy?

 

There is no charge for cancelled visits, with two exceptions:

• Weekend visits:  Visits scheduled on a Saturday or Sunday must be cancelled by 12pm Friday to receive a full refund.  Otherwise, there will be a $10/day charge for each day scheduled.
• Holiday visits:  Visits scheduled on a holiday must be cancelled two days prior to the start of the holiday to receive a full refund.  Otherwise, there will be a $10/day charge for each holiday day scheduled.

What areas do you serve?

We offer service across many locations in the Portland metro area.  See the map below for our coverage:

 

View PJ's Pets Service Area in a larger map

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